Cancellation & Refund Policy

This policy applies to reservations made through this website for events and activities across Terratone’s venues.

Cancellations & refunds

All bookings are final and non-refundable. We are unable to offer refunds for cancellations or no-shows.

Slot transfers

If your plans change, you may request to move your reservation to another available sitting up to 48 hours before your service. Transfers are arranged by our team — please call us and we will do our best to accommodate you, subject to availability.

If we cancel an event

In the rare event that we cancel a sitting, you will receive a full refund to your original payment method within 5–7 working days.

Failed or duplicate payments

If a payment fails or is charged more than once, any amount debited is automatically refunded by the payment provider, typically within 5–7 working days. If you don’t see it, contact us with your booking reference.

Contact

For any booking or refund query, email bookings@terratonehotels.com or see our Contact page.